Privacy Policy — Escapio

1. Introduction

Escapio ("we", "us", "our") operates a watch repair and servicing workshop at 88 Phetkasem Road, Hat Yai, Songkhla 90110, Thailand. This Privacy Policy explains how we collect, use, store and protect personal information provided to us through our website at escapio.pro and through direct contact with our workshop.

We take the handling of personal information seriously and operate in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA), which came into full effect in 2022. By using our website or contacting us, you acknowledge the practices described in this policy.

2. Data We Collect

Information you provide directly

Name and surname, when you submit an enquiry
Email address, for correspondence and service updates
Phone number, if provided — used only for direct communication about your watch
Details about the watch you're enquiring about, where shared in your message

Information collected automatically

Browser type, device type and IP address, via standard server logs
Pages visited and time spent on site, via analytics tools where consent has been given
Cookie preference data, stored locally in your browser

Legal basis for processing

We process personal data on the basis of: consent (for cookies and marketing), contract performance (for handling a booked service), and legitimate interests (for service communication and record-keeping). You may withdraw consent at any time.

Retention periods

Enquiry correspondence: 24 months from last contact
Service records: 5 years for workshop documentation purposes
Analytics data: 14 months, then aggregated or deleted

3. How We Use Your Information

To respond to enquiries about our services
To communicate service progress, completion and collection details
To maintain workshop records associated with a watch or a client
To improve our website experience using anonymised analytics
To comply with applicable Thai law and regulatory requirements

We do not use personal data for automated decision-making or profiling. We do not send unsolicited marketing communications. If you contact us and we wish to send you any follow-up information unrelated to your current enquiry, we will ask for your explicit consent first.

4. Data Sharing

We do not sell, rent or trade personal information. We may share data with:

Service providers — hosting, email delivery and analytics tools used to operate this website, each contractually bound to process data on our behalf only
Analytics platforms — where consent has been given, aggregated and anonymised usage data may be processed by third-party analytics services
Legal authorities — where required by Thai law, court order or regulatory obligation

Where data is processed by third-party services, we take reasonable steps to ensure those services handle data appropriately.

5. Data Protection Measures

Website data is transmitted over HTTPS
Access to client records is restricted to workshop staff only
Physical service records are stored securely within the workshop premises
We review our data handling practices periodically
In the event of a data breach affecting your personal information, we will notify you within 72 hours where feasible and as required under the PDPA

6. Cookies

Our website uses cookies to store your preferences and understand how visitors use the site. We use essential cookies (required for the site to function), analytics cookies (where you consent) and preference cookies (to remember your settings).

You can manage your cookie choices at any time through our Cookie Policy page.

7. Your Rights

Under Thailand's PDPA, you have the following rights in relation to personal data we hold about you:

Right to access — request a copy of information we hold about you
Right to rectification — request correction of inaccurate or incomplete data
Right to erasure — request deletion of personal data where there is no overriding legal reason to retain it
Right to data portability — request your data in a structured, commonly used format
Right to object — object to processing based on legitimate interests
Right to withdraw consent — where processing is based on consent, you may withdraw at any time
Right to complain — you may lodge a complaint with Thailand's Personal Data Protection Committee (PDPC)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies independently.

9. Children's Privacy

Our services are not directed at persons under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

10. Policy Updates

We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of our website following a change constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or to exercise your rights:

Email: [email protected]
Address: Escapio, 88 Phetkasem Road, Hat Yai, Songkhla 90110, Thailand
Phone: +66 76 392 5108